Patient Satisfaction

Patient Satisfaction

You have the right:

  • To be treated with respect, consideration and dignity at all times.
  • To receive information about your health, including your diagnosis, treatment, testing or procedures, and medical alternatives, including associated risks which may be involved in your health care.
  • To know the identity and professional statues of individuals providing services to you.
  • To expect that your medical records and communications will be treated in a confidential manner.
  • To refuse treatment and be advised of the alternatives and likely consequences of your decision.
  • To express a concern to the Administrator, Physician or Staff.

You have a responsibility:

  • To review and understand your health insurance coverage benefits and limitations.
  • To learn and understand the proper use of your insurance plan’s services and procedures for obtaining coverage. This includes knowing the referral policy for your plan and laboratory restrictions covered by your plan.
  • To always provide your insurance plan identification card and be prepared to show it at each office visit. Patients will be required to pay for all services provided of insurance information is not provided by the patient at the time services are rendered, or the information provided is inaccurate.
  • To notify the office of any change in primary care physician or insurance change.
  • To treat all office personnel respectfully and courteously.
  • To keep scheduled appointments and notify the office promptly if you will be delayed or unable to keep an appointment (minimum of 24 hour notice).
  • To pay all charges for co-payments, deductibles, non-covered benefits or services at the time of your visit, unless prior arrangements have been made.
  • To ask questions and seek clarification until you fully understand the care you are receiving.
  • To follow the advice of your medical provider and consider the alternatives and/or likely consequences if you refuse to comply.
  • To provide honest and complete information to those providing medical care.
  • To express your opinions, concerns or complaints in a constructive and appropriate manner.